Can I cancel my order?
All sales are final and cannot be canceled after the sale is completed. If you have concerns about your order, please contact us.
What do I do if my product is damaged?
Contact us. We will arrange to have your broken bottle replaced.
Can we ship wines outside the United States?
Wines can only be shipped within the US. excluding some states who restrict wine shipments and Alaska and Hawaii.
Do you ship wines to all states?
We currently ship to all states and DC except for – Arkansas, Delaware, Michigan, Mississippi, Rhode Island, South Dakota, and Utah.
Why should I ship to a work or business address?
Federal law requires that someone of at least 21 years of age sign for all wine shipments. If no adult is home at the time of delivery, FedEx or UPS is obliged to return the wine to its local warehouse, and then reschedule delivery.
If you have your shipment sent to a business address, delivery usually takes place in the mid-morning and can be signed for by any adult on the premises. Much easier!
Can I have an order shipped to a P.O. Box?
No. See answer above.
What forms of payment are accepted on (insert website)?
All major credit cards.
Is it safe to use my credit card to make purchases on (insert website)?
Yes, it is safe, within the security limits of the internet. Also see “Security of your Information” in our Privacy Policy.
Where is the “CVV” number located on my credit card?
The CVV number is the 3- or 4-digit number located on your card, separate from the actual account and expiration numbers.
When will my credit card be charged?
Your credit card will be charged as soon as the order is being processed and shipment is being directed.